General Terms and Conditions

Article 1 – Definitions

In these general terms and conditions, the following terms shall have the following meanings:

• SR Agency: the contractor offering services.
• Client: any natural person or legal entity entering into an agreement with SR Agency.
• Agreement: any arrangement or agreement between SR Agency and the client to which these general terms and conditions apply.

Article 2 – Applicability

• These general terms and conditions apply to all quotations, agreements, and deliveries of services by SR Agency, unless otherwise agreed in writing.
• Deviations from these terms and conditions are only valid if expressly agreed in writing.
• If any provision is declared invalid or void, the remaining provisions shall remain in full force and effect.

Article 3 – Conclusion of the agreement

• Quotations and offers from SR Agency are without obligation, unless expressly stated otherwise.
• The agreement is concluded as soon as the client accepts SR Agency’s offer, confirmed in writing or digitally.

Article 4 – Performance of the agreement

• SR Agency will perform the agreement to the best of its knowledge and ability.
• All work performed by SR Agency is a best-efforts obligation, unless a result has been expressly agreed in writing.
• Delivery times are indicative and do not entitle the client to compensation or termination in the event of exceeding them.

Article 5 – Prices and payment

• All prices quoted are exclusive of VAT, unless otherwise stated.
• Payment must be made within the period stated on the invoice, to an account specified by SR Agency.
• In the event of late payment, the client will be in default without further notice of default and will owe statutory interest, as well as any judicial or extrajudicial collection costs.

Article 6 – Liability

• SR Agency is only liable for direct damage that can be demonstrated to be the result of gross negligence or intent.
• Liability is in all cases limited to the amount charged for the assignment in question.
• SR Agency is never liable for indirect damage such as consequential damage, lost profit, or loss of data.

Article 7 – Intellectual property

• All intellectual property rights to services, concepts, designs, advice, and materials provided by SR Agency remain the property of SR Agency, unless otherwise agreed in writing.
• The client only acquires a right of use for its own purposes, unless expressly agreed otherwise in writing.

Article 8 – Force majeure

• SR Agency is not obliged to fulfill any obligation in the event of force majeure.
• Force majeure includes: system or internet failures, government measures, strikes, force majeure at suppliers, or other circumstances beyond SR Agency’s control.

Article 9 – Termination of the agreement

• Both parties may terminate the agreement in writing if the other party fails to fulfill its obligations in a material way and does not remedy this within a reasonable period of time.
• SR Agency reserves the right to terminate the agreement with immediate effect in the event of non-payment or misuse of the services provided.

Article 10 – Applicable law and disputes

• These general terms and conditions and all agreements between SR Agency and the client are governed exclusively by Dutch law.
• Any disputes will be submitted to the competent court in the Netherlands.